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Tuesday, February 15, 2022
A Reader’s Request for help with Unemployment Insurance
Thursday, July 15, 2021
Hoosier Supermom Jennifer Glynn’s Facebook Page helps Hoosiers resolve their Unemployment Issues
Her only experience was going through the unemployment filing process before, but her free advice has been priceless for nearly 7,000 Hoosiers struggling to get the benefits they deserve.
“These people shouldn’t be losing their homes, they shouldn’t be losing everything that they own,” Glynn said. “I’ve had people tell me that they were on the brink of depression until I helped them, that they were on the verge of giving up until I gave them hope.”
Glynn says while the group feels like a full-time job, often answering calls and messages at 3 a.m., she believes it’s necessary work because people are growing desperate.
“Who else is going to help them?” Glynn asked. “I’m trying to help everybody that I can. And there have been times that I have not been able to help somebody. And that’s disappointing.”
She says the most common issue she sees is when people receive a letter for making an error on their filing or their appeal form. That error that can be costly.
“I specifically know one woman, she had to wait over a year just for one error,” Glynn said. “That’s the longest that I’ve seen.”
However, she says it’s been nearly impossible to get someone from the Indiana Department of Workforce Development to answer a phone call or email, making it difficult to figure out what the exact error was.
Glynn says if a claim has an issue, it can’t be fixed until a claims representative or an investigator.
“The Indiana Department of Workforce Development currently has 16 issues listed on their COVID-19 Frequently Asked Questions worksheet,” Glynn said. “The list that I have, I currently have a list of 47 that could cause issues and keep somebody from getting paid. Big difference, right?”
Glynn says, after doing extensive research, she was able to create templates others can fill out to make sure the right information is getting to claim representatives so that errors are not made. She then helps to make sure those forms are sent to the right place.